I hand-make all jewellery to order. This means that once you place your order each piece requires the time to be hand-made and personalised by me, sent to the Assay Office for hallmarking (if required) and then the final stages of finishing and polish before being dispatched to you.

Current order to dispatch times are always stated in the website header, so please do check this before ordering.

If you require your item more urgently than this, please contact me on hello@aujune.com to see if this is possible before you order.

What is the postage method in the UK?

All items under £150 can be shipped via Royal Mail 48hr Tracked Delivery or Special Signed for Delivery. All items over £150 are sent by Special Signed for Delivery. We do not offer Royal Mail 48hr Tracked delivery as an option on items over £150 due to the value of the product.

Royal Mail 48hr Tracked is £3.95. You will receive a tracking number. Your item will be posted through your letterbox and does not need to be signed for. It should arrive within 48 hours of receiving your dispatch email.

Special Delivery is £6.95. You will receive a tracking number. Someone must be in to sign for and receive this delivery, otherwise, a calling card will be pushed through your letterbox to rearrange delivery. It should arrive before 1pm the day after you receive your dispatch notification.

No, I do not currently ship to Northern Ireland.

No, we do not currently ship to countries within the EU.

Yes, I ship to the USA and Australia using Tracked International delivery. Postage costs will be calculated at checkout depending on your location and value of your order. You will receive a tracking number. Your order should arrive within 5-14 days of dispatch.

We cannot be held responsible for items that are delayed via customs entering the country.

For orders outside the UK, the buyer is solely responsible for paying any customs charges / import duty.

When your order has been dispatched you will receive a dispatch email. You can track your order by referring to your tracking details in this email.

All parcels can be tracked online at: https://www.royalmail.com/track-your-item

Our parcels will not fit through the letterbox.

Items shipped by Royal Mail 48hr Tracked Delivery need you to be in to receive the delivery, or you can designate a safe space if you are not going to be in. You can designate your safe space when you receive your tracking details.

If your order is sent by Special Signed for Delivery someone must be in to sign for and receive this delivery, otherwise, a calling card will be pushed through your letterbox to rearrange delivery.

Very occasionally for reasons beyond our control, post can be delayed or lost in transit. If you think your order may be delayed or lost, I will do all I can to help. Please contact me on hello@aujune.com with your order number if you have not received your parcel within 10 days of dispatch.

Please ensure that your delivery address is correct at checkout. Refunds cannot be issued for items sent to the wrong address. If, when you receive your order confirmation email that you have entered your address incorrectly, please email me on hello@aujune.com as soon as possible and I can rectify this providing your item has not already been dispatched.