I hope that you love your new aujune jewellery, which is made by hand to the highest standards and undergoes a thorough quality check before leaving my studio.

Personalised items that are ordered with your choice of name, message or another customised aspect that makes the item unique to your requirements are not eligible for a replacement or refund (unless faulty or an error in personalisation has been made by me) as they cannot be resold. Personalised items are hand-stamped, meaning that variations between spacing, depth and alignment will occur. This does not constitute a design fault.

Any unpersonalised items are eligible for a replacement or refund, providing they are returned to me unused, in the same condition that you received them in with the original packaging.

To discuss a return with me please contact me on hello@aujune.com within 14 days of receipt of your item(s). Once your return has been confirmed by me, you then have 14 days to return the items so that I can process your exchange/refund. Please see further details below under “How Can I Return My Items?”.

Please note that if you are returning the item because you have changed your mind, you will be responsible for paying for your own postage costs for returning the item and that the original shipping costs are non-refundable.

I do not take responsibility for or replace any jewellery that has clearly not been cared for appropriately as per the recommendations in the care guide.

The following items are non-cancellable, non-refundable and non-exchangeable:

• Personalised items that are ordered with your choice of name, message or another customised aspect that makes the item unique to your requirements and therefore cannot be re-sold.
• For hygiene reasons, I am unable to accept returns on earrings (unless faulty).

I give each item a thorough quality check before they are dispatched but there may be rare occasions where a fault is missed, or an item becomes damaged in transit. If you receive a faulty or damaged item, you must notify me within 6 months to receive a refund or replacement.

Please email me on hello@aujune.com with your order number and a photo of the item to organise a return and refund/replacement.

Please do not attempt to repair an item yourself as this will void your warranty.

It is rare that an incorrect order is sent but but if this does happen, please let me know within 14 days from the date of purchase and I can organise for the item to be returned and the correct item to be sent. The item must be unused, in the same condition that you received it and in the original packaging. Please email hello@aujune.com to organise this.

If you have ordered the incorrect ring size I can offer a refund or an exchange, providing that the ring is not personalised in any way. To organise a return please see details below under “How Can I Return My Items?”.

We recommend checking your ring size before ordering any of my rings to avoid disappointment and having to send your item back to us. You can do this using the advice in my free Ring Size Guide.

Please note that if you are returning the item because you have ordered the incorrect ring size, you will be responsible for paying for your own postage costs for returning the item, you will need to pay for the shipping of the replacement and that the original shipping costs are non-refundable.

Every piece is thoroughly checked before it leaves my studio, but if you notice that I have made an error with your personalisation please contact me on hello@aujune.com and I will organise for the piece to be returned so that I can rectify this for you.

However, if the error is due to a mistake made when ordering and the personalisation received matches what is stated on the order form, I unfortunately cannot offer an exchange or refund. For this reason please ensure you triple check your order before submitting it. Do however still get in touch with us. We will have to charge for any amendments but we may be able to rectify the error without the need for a complete replacement.

If you have realised after placing your order that you have made an error, please email me as soon as possible on hello@aujune.com and I can see if I can help. If your order has not yet been made, I can amend your personalisation requirements.

To begin the return/exchange process please email hello@aujune.com with the following information:

• Your name
• Your order number
• Your reason for wanting a return/exchange
• A photo of the item if returning due damage or a fault
• Whether you want a return or an exchange, and if an exchange - what product you’d like instead.

If you are returning the item because you have changed your mind, you will be responsible for paying for your own postage costs for returning the item. Shipping costs are non-refundable.

If you are returning the item because it is damaged, faulty or the incorrect item was sent, aujune will cover all of the associated return shipping costs and I will provide instructions on what you need to do.

You are be responsible for your returns package until it arrives safely at my studio. So please ensure you send safely to avoid any loss or damage and obtain/retain proof of postage. I recommend using Royal Mail’s Special Delivery Service.

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item and what will happen next.

I aim to process all returned orders within 14 working days. All refunds will be credited to the original payment method.

In the case of repairs/replacements, it may take longer to return your item to you depending on the time of year and the work that needs doing.