Further Information
All of our pieces are hand-made to order, meaning that variations to the images shown on the website may occur.
On personalised items, each character is individually hand-stamped into the metal using a hammer and steel stamp rather than machine engraved. This means that there are sometimes subtle differences in character spacing, depth and alignment. This makes each piece completely unique - just like the memories it carries.
Variations in hand stamping do not constitute a design fault.
Delivery
All of our jewellery is hand-made to order. Please allow up to 2 weeks for Sterling Silver and up to 4 weeks for 9ct Gold for us to make and dispatch your order.
We deliver within the UK (England, Scotland, Wales and Northern Ireland) and to the rest of the wrold (excluding Europe).
UK: All items under £150 are shipped via Royal Mail 48hr Tracked Letterbox Delivery (£3.95). All items over £150 are sent by Special Signed for Delivery (£6.95).
Rest of the World: Shipping calculated at checkout
Returns
We hope that you love your new aujune jewellery, which is made by hand to the highest standards and undergoes rigorous quality checks before leaving our studio.
However, if for any reason you change your mind about your item or have ordered the incorrect size we do offer an exchange or full refund if the items are returned back to us, unworn and in their original condition and packaging, within 14 days.
Personalised items are not eligible for a replacement or refund (unless faulty or an error in personalisation has been made by us) as they cannot be resold.
Please read our FAQs for further information on Shipping & Returns.
Sterling silver jewellery can tarnish over time and care should be taken to avoid exposure to humidity, sweat, perfume, cosmetics, cleaning products or other chemicals.
Solid 9ct gold jewellery is durable and resistant to tarnishing so you can wear it almost all of the time.
To keep your gold and silver jewellery looking its best please follow the recommendations in our Care Guide.
Our jewellery is mainly made from either recycled 925 sterling silver or recycled 9ct gold.
Some of the smaller findings used in our jewellery - such as the jump rings - do not currently use recycled metals. However this is something our supplier is working towards and we will make the switch as soon as these become available to us.
